Our Car Showrooms Will Reopen Monday 1st June - updated 24th July

29 May 2020

UPDATE AS OF JULY 24TH

Important Customer Notice For Sales, Service & Parts.

Further to government guidance, car showrooms are classed as a 'retail' environment and as such it is mandatory from July 24th for customers and visitors to wear a face covering upon entering a Duckworth Motor Group business.

Anyone not wearing a face covering will not be able to enter our showroom. We appreciate your patience and cooperation at this time and look forward to welcoming you back in a safe manner.

On Monday 1st June, the doors to our Lincolnshire car showrooms reopened, having remained shut for most of our customers for the last several weeks due to coronavirus and lockdown.

Since Ben Duckworth’s announcement on 25th March, our Boston and Market Rasen sales showrooms have been closed. In that time, we have been supporting the nation through the Covid-19 pandemic by providing essential maintenance and repairs to keep key workers on the road.

While this continues to be our mission, we are now delighted to finally start welcoming back customers in a safe and responsible manner.

We have worked hard to ensure that our showrooms have every measure and precaution in place to protect those visiting and operating at our Lincolnshire sites. The health and wellbeing of our visitors and team will always be our number one priority.

Here are the various changes we have made in line with government guidelines...

Visitors by appointment only

To ensure that we adhere to social distancing best practices, we will be operating via an appointment-only system. If you are looking to visit our Jaguar, Land Rover, Isuzu or Select showrooms, you will need to contact us prior to your arrival. This applies to both sales and servicing.

Whether you’re booking service or repair, or want to explore the New Defender, please make sure you book an appointment using the phone numbers below before visiting any of our sites.

Duckworth Jaguar Boston: 01205 722110
Duckworth Land Rover Boston: 01205 722110
Duckworth Land Rover Market Rasen: 01673 842101
Duckworth Select: 01205 725700
Duckworth Isuzu Boston: 01205 725700
Duckworth Isuzu Market Rasen: 01673 842101

Market Rasen Covid-19 Safety Video

Social distancing and protective measures at Boston

Duckworth Select Safety Video

Strict social distancing

We have implemented various guides and rules to ensure that strict social distancing takes place at all times across all sites. The measures we have taken to guarantee this include:

A one-way system around the showroom.
Clear, easy to follow stickers on the floor to ensure each visitor and staff member remain at least two metres apart.
A unique, designated drop-off point for service customers.
A welcome point for our sales customers.

Extensive Cleaning Processes

Our car showrooms and vehicles are extensively cleaned and sanitised to ensure maximum health and safety.

All cars left with us have seat and steering wheel covers, and are thoroughly wiped down, cleaned and sanitised. Anti-bacterial wipes are also freely available to use throughout our buildings for our team and customers.

A no touch policy

Every car in our showroom remains locked and labelled with a “Do Not Touch” sign. However, due to our extensive cleaning measures and sanitisation process, we are able to show people around the interior of any model, should you wish.

Once you have finished exploring the inside of the vehicle, it will then be re-locked and sanitised, ready for the next customer.

For extra protection, our technicians will be wearing gloves and masks. We have also installed large perspex screens on all of our customer-facing desks. Our ‘No-Touch’ policy also means we will continue to avoid shaking hands with any customers.

Maintenance, Repairs & Warranties

Our Aftersales team is now taking bookings for any services that have been delayed or cancelled due to Covid-19.

We will be aiming to prioritise those customers whose services are overdue since the start of the lockdown. We will also be booking in vehicles for essential repairs going forward and will aim to contact as many customers as we can to arrange these bookings.

Your health and safety is our number one priority

We are excited to welcome our wonderful customers back to our showroom and want you all to know that, at Duckworth's, health and safety is always our number one concern.

If you have any questions about the many measures and precautions we are taking, or need to book an appointment, please don't hesitate to get in touch.

We will continue to keep a close eye on government guidelines, and will update you whenever necessary. Our team is also in the process of getting in touch with as many customers as we can.

Thank you so much for your patience and support over the last couple of months.

Duckworth Motor Group Risk Assessment

View our assessment

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